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COVID-19

INFORMATIONS ON COVID-19

 

ARE YOUR PHYSICAL STORES OPEN DURING THE COVID-19 PANDEMIC? 

No. As requested by the provincial government, our physical stores will be temporarily closed from December 25, 2020 to February 8, 2021.

CAN I ORDER FROM YOUR ONLINE STORE DURING THE COVID-19 PANDEMIC?  

Yes. Following the government announcements of Tuesday, December 15, 2020, businesses operating online have had the green light to continue to respond to their customers. Therefore, online orders and delivery thereof continue as normal. The preparation of orders is established according to their order of entry in our online store.

Rest assured that ALL necessary hygienic precautions are taken when preparing your order. However, delivery times may be a little longer during this period.

CAN I PICK UP MY ORDER AT ONE OF YOUR STORES DURING THE COVID-19 PANDEMIC? 

Yes, we offer secure pick-up of your purchases at our du Marais store. The preparation time for orders is 24 to 48 hours.

You will receive an email with the procedures for the pick-up when it's ready to be collected. It's important to wait until you have received this email before coming to our store.

HOW CAN I GET INFORMATION ABOUT A PRODUCT OR THE STATUS OF MY ORDER? 

Our customer service team is hard at work to continue to respond to you as effectively as possible. Despite the circumstances, customer service remains, more than ever, our top priority!

We invite you to write to us at [email protected], this is the most efficient way to get a follow-up from us. Please note that due to the higher volume of emails than usual and because we are working with a small staff, response times may be a bit longer than usual. Rest assured that each person will be answered with the utmost care.

You can also contact us at 418-651-2828 ext 4. Someone will be available to answer your calls Monday to Friday from 9 am to 3 pm.

I BOUGHT A PRODUCT IN STORE OR ONLINE AND I WANT A REFUND, HOW DO I DO THAT? 

Any product purchased at regular price from December 14, 2020 will have the refund period extended by 14 days from the moment the store reopens.

A return by mail for a refund is also possible. For a return to be accepted, the product must have been purchased at the regular price, must still be intact and be in its original packaging (unopened). The labels should always be on it.

Items that smell or bear traces (hair, dust) will not be accepted. Baby carriers, car seats and strollers are final sales.

I BOUGHT A PRODUCT IN STORE OR ONLINE, OR I RECEIVED IT AS A GIFT AND WISH TO EXCHANGE IT, HOW DO I DO THAT?  

Any product purchased from December 1, 2020 will have the exchange period extended by 30 days from the moment the store reopens. For Christmas gifts purchased before this date, the exchange period is extended until February 18, 2020.

To be returned, the product must have been purchased at regular price, must still be intact in its original packaging (unopened) and the labels must be on it.

Items that smell or bear traces (hair, dust) will not be accepted. Baby carriers, car seats and strollers are final sales.

A PRODUCT THAT I WANT IS NOT ON YOUR ONLINE STORE, CAN I PLACE AN ORDER?  

We do not take special orders for products (except furniture) while we are temporarily closed. However, we continue to have arrivals during this time! You can always ask to be notified when the desired product is returned to inventory by informing us by email at [email protected]

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