Welcome to Charlotte et Charlie! Orders are shipped within 4-6 business days of their reception. Delivery times for Quebec are 2 to 3 days following shipment. For the rest of Canada, delivery times are 4 to 10 days. Thanks for being here!
*Please note that delivery times may be longer during promotional periods and during periods of high traffic such as the holiday season.
Here are the answers to your various questions about the status of your order:
- Has my order been shipped?
You will receive a confirmation email as soon as your order has left the store. Sometimes these emails get lodged among spam emails.
- Can I add something or modify my order?
Until recently, we have done everything possible to accept requests for order changes. Unfortunately, for the moment, with the current volume of orders, it's not possible for us to continue to accept them.
For any other details, you can refer to our Shipping and Returns section.