Delivery of orders on our online store is provided by Canada Post. However, the shipping of some items may be done by another carrier depending on the weight, dimension or quantity of the items ordered. Orders where the delivery address differs from the billing address and orders over 500$ may be subject to certain checks.
Delivery to Quebec is made within 2 to 3 business days of the transaction. Delivery times for the rest of Canada can be up to 5 to 6 business days.
Delivery is free for orders over $100 befire taxes. Shipping costs are $10 for orders under $100 before taxes.
For remote areas, shipping costs are $20 all the time. The remote areas are Maritimes, Îles de la Madeleine, Anticosti Island, Newfoundland and Labrador, British Columbia, Yukon, Northwest Territories, Nunavut and Nunavik.
Some regions are only served by sea or air transport. In those cases, we reserve the right to apply additional delivery charges for certain remote areas or special cases. You will be contacted by a member of our team if additional fees apply for your area.
You have the option of having your order delivered or to pick it up in store. This second option is only valid for the 1751 rue Marais store.
Exchanges and refunds
Exchange, refund or credit note within 14 days of purchase on regular priced merchandise in its original and intact packaging. For a gift invoice: exchange or credit note only, within 30 days of purchase. No refund, exchange or credit note on merchandise on sale or damaged. No refund is made on baby carriers for hygiene reasons and on the car seats for safety reasons.
The shipping costs are not refundable. If you receive a refund, the initial shipping costs will be deducted from your refund. The shipping charges for exchanges or returns on online orders are the responsibility of Charlotte et Charlie in the case of broken or defective goods. The return shipping costs are the responsibility of the customer for any other return or exchange on online orders, or error when entering the shipping address.
Write us at firstname.lastname@example.org to find out how to return your online order by post.