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Rewards program


 

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What is the Les Amis de Charlotte rewards program?

Les Amis Charlotte rewards program is a cash back rewards program for any purchase made in-store or on the online store.

Accumulate reward points that give you access to cash back, equivalent to 2% back on any purchase (before taxes). For example, a purchase of 500$ will give you a 10$ cash back. Rewards are available when a minimum of 200 points, or 4$ reward, has been accumulated.

 

How to become a member of Les Amis de Charlotte?

Nothing easier! You can join our loyalty program by clicking HERE.

 

How can I earn points?

You must create a customer account to access rewards, which must include an email address and cell phone number. If you have already made purchases in store, use the same email given in store to be able to link your points already accumulated. The creation of the customer account can be done directly on the payment page or under the 'Connect' or 'My account' tab. Then proceed with your purchase according to the usual steps. In the shopping cart and on the payment page, you will see the number of points to accumulate for your purchase. Once the purchase is made, you can view your account under the 'My Account' or 'Log In' tab (if you are not already logged in). There you will find your points balance and the rewards to which you are entitled.

The reward will be available for a future purchase in store and online. Cash back rewards are applicable from the next purchase or cumulative and applicable on subsequent purchases.

 

Where can I use my membership card?

To use rewards on an online purchase, you must log into your account by clicking on the 'Log In' or 'My Account' tab. Subsequently, you will see the rewards to which you are entitled directly in the basket. You must therefore click on the reward you want to use for your purchase. You can use one reward per transaction.

 

Where can I see my account summary?

You can consult your account and your points balance at any time on the website by logging into your account and clicking on the 'Rewards' tab.

 

I already have a customer account in store but I have never made an online purchase, how can I access my points online?

You must create your account HERE. In order to access your points, you must absolutely use the same email and cell phone number as those given in the store.

 

What is the deadline for registering points in my account?

There may be a 24 hour delay before your points appear in your account and are available to be applied to a purchase. Note that for a special order, points will be issued when the customer takes possession of the item.

 

Can my points expire?

No. As long as your account remains active within 36 months, your Amis de Charlotte points are valid.

 

Are there any exclusions?

Valid on products in stock only. Not applicable on previous purchases. Charlotte & Charlie reserves the right to exclude any brand from this promotion at any time without notice.

Reward points and cash back are not transferable to a third party or to any other account. Reward points will not be awarded for previous purchases.

Charlotte & Charlie reserves the right to suspend, modify or cancel the reward program at any time without notice.

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