Shipping is free for all orders of 75$ or more (before taxes) for Quebec* and Ontario. Some oversized items or furniture may however be delivered at an additional cost. Our team will contact you if this is the case.

For these same provinces, shipping costs are 9,99$ for any order of less than 75$ (before taxes).

For Western Canada, which includes the provinces of British Columbia and Alberta, shipping costs are 14,99$ on orders less than 99$. Shipping is free on orders of 99$ and more.

For remote areas, shipping costs are 19,99$ on orders less than 199$. Shipping is free on orders of 199$ and more. The remote areas are: Prince Edward Island, Magdalen Islands, Anticosti Island, New Brunswick, Nova Scotia, Newfoundland and Labrador, Manitoba, Saskatchewan, Yukon, Northwest Territories, Nunavut and Nunavik.

We reserve the right to apply additional delivery charges for certain remote areas as well as for deliveries of packages with non-standard dimensions or weight. You will be contacted by a member of our team if additional charges apply.

Yes. It is possible to have your order delivered to an address different from your home. To do this, simply enter the desired delivery address in the "shipping address" section. Note that orders with different delivery and billing addresses may be subject to certain checks.

If you're outside Canada, you won't have the choice of selecting Canada as your country of origin, but you can still enter your full address in the second address line provided.

No, it's currently impossible to offer a faster delivery time. However, we invite you to choose the "pick up in store" option when you buy online. Your order can be ready to be picked up in store within 90mins from Tuesday to Saturday and 3 working days on Sunday and Monday after your purchase. An email confirmation will be sent to you as soon as your order is ready to be picked up.

No. For the moment, it's impossible to make multiple deliveries to different addresses for the same order. The easiest way is to make multiple orders.

On your bill, the GST (5%) is calculated automatically and the QST (9.975%) appears once your postal code is entered. This is why the amount increases once the billing address is entered.

For furniture submissions, we suggest that you write to our sales team at [email protected] or call in store at (418) 651-2828 #1.

Some clothes, shoes, life jackets and footmuffs may display different prices depending on the size chosen.

Prices are generally the same online and in store, but may vary depending on products or sales period.

To use a C&C gift card, simply select "Carte-cadeau Charlotte et Charlie" as the payment method at checkout.

Then click on "Use a Gift Card".

You'll then be able to enter your card number and choose the amount you'd like to spend on the gift card. You can then enter your bank details to finalize your payment.

Yes. To use rewards on an online purchase, you must log into your account by clicking on the ''Log In'' or ''My Account'' tab. Subsequently, you will see the rewards to which you are entitled directly in the basket. You must therefore click on the reward you want to use for your purchase.

Rewards cannot be used on promotional products, sales or on the purchase of Charlotte & Charlie gift cards.

Concerning a damaged order, you can communicate with us at the following address: [email protected]. Please provide a photo of the damaged product in question and a description of the damage.

In the case of an incomplete order, to optimize shipping, when smaller items are ordered at the same time as larger items, we insert the smaller items into the packaging of the larger items.

You can also use the tracking number provided to check whether your parcel has been sent in several packages. In this case, the different packages may not be delivered at the same time.

If you still can't find your items, please contact our customer service department at [email protected]. Our team will be happy to follow up with you as soon as possible.

Depending on the status of your order and the traffic on the online store, it's possible that we are not able to make a modification on a pending order. If your order is awaiting shipment, we invite you to contact our team to validate if a modification is possible. No changes can be accepted once the order has been shipped.

It's possible to request a change of delivery address the day of your order by contacting our web team at [email protected] or call 418-651-2828 ext. 120. Note that orders with different delivery and billing addresses can be subject to certain checks.

Once the transaction has been completed, it is the customer's responsibility to contact customer service to request an order cancellation. Order cancellations must be made as soon as possible by telephone or e-mail. Orders cannot be cancelled once the shipping process has begun.

By proceeding with the payment of an order, the customer commits to the transaction and is responsible for cancelling the order if he/she changes his/her mind. In the event that the customer wishes to cancel an order after it has been shipped, the customer will be responsible for return shipping if the items purchased are eligible for return.

Order confirmation e-mails are sometimes found in junk mail; it is the customer's responsibility to check their e-mail for our communications. If the transaction has been charged to your payment method, you should consider the payment as an order confirmation. We invite you to contact us to clarify the situation if necessary.

For any item offered under warranty, please register your product via the company's website. Then you will be able to contact the customer service department of the company directly to follow up on the defect in question.

For other items, please contact us at [email protected] with photos of the breakage or defect so we can follow up with you as soon as possible.

Gift cards are final sales.

You can get a refund in store for an item that has been purchased online. However, as indicated in our exchange and refund policy, items on sale, baby carriers, hygiene products, breast pumps, car seats and strollers are final sales. It will take a few days before the refund is displayed on the credit card used in the online transaction.

The forwarding fees for exchanges or returns on order online are the responsibility of Charlotte & Charlie in the case of broken or defective items. The return shipping costs are the responsibility of the customer for any other return, exchange on online order or error when entering the shipping address.

During these promotions, the discount equivalent to 13.02% is adjusted at checkout or when online payment with discount code, the legal taxes are still added to the invoice. The calculation is as follows: an item at 100 $ + taxes = 114.98 $ ---> 100 $ - 13.02% = 86.98 $ ---> 86.98 $ + taxes = 100,00 $

These promotions are decided by the manufacturers who allow a given discount on their products during a given time.

We offer you a 10% discount on your purchases under presentation of the APJQ card (Association of Parents of Twins and more of Quebec region) or proof of identity of the twins (ultrasound, insurance card, presence of twins in store).

Once the proof is saved in your file, you get the discount on your transactions in store or by phone (not available on the online store). This discount is valid for the parents only on regular priced products and cannot be issued on our exclusions or combined with another promotion.

The online and in-store discounts may differ depending on products and sales periods.

We adjust the price of certain products sold by competitors, based on the following criteria: the business has physical facilities and does not operate exclusively online, the business is not part of a high-volume chain (BestBuy, Walmart, etc.), the adjustment will only be made on the exact product (model and color), the item must be in stock at the competitor and at Charlotte and Charlie.

Exclusions from our promotions are trademarks on which manufacturers don't allow us to issue discounts. These brands are: 

4moms, Arico, Babybjörn, Babyzen, Birdz, Bouton Jaune, Britax, Bugaboo, Bumbleride, C&C gift cards and gift boxes, Charlie Crane, Clek, Connetix, Cybex, Diono, Émoi Émoi, Evenflo, Guzzie+Guss, Jaymar BB, Jellycat, Kickers, LEGO, Le Toy Van, Love to dream, Maileg, Maxi-Cosi, Medela, Moonie, Moulin Roty, Native, Noppies, Nuna, Olang, Olli Ella, Peg Perego, Petit Coulou, Quincy Mae, Salus, Scoot & Ride, Silver Cross, Stokke, Stonz, Thule, Uppababy, Veer, Vilac and Wild & Soft brands.

The promotions are applicable on products in stock and at regular price.

On the home page of our website, go to the Gift registry section in the header at the right of our logo. You will find all the gift registry options on this page.

You will be able to find a gift registry by searching for the registrant's full name (First Name Last Name) in the Search for a registry section. Find the section by clicking here.

By making your list settings public and giving the first and last name associated with your account to the people you want to share your list with.

Your family and friends will then be able to use these in our gift registry search tool, by clicking here.

Yes, you need to copy the direct link of your gift registry and send it to your family and friends. You will find this link in the section, My Gift Registries, click on wanted gift registry and then, click on Details tab.

Make sure that the list is public and that you enter the first AND last name of the list holder.

The products are out of stock, they will reappear when they are back in stock.

The order will be delivered to the shipping address you enter at checkout. If you want to send it to the registrant's home, you will need to know their shipping address.

Your own address should be put in the billing address and the list holder's address should be put in the shipping address.

In the gift registry in question, you will see a quantity added in the Qty Purchased column when the product has been purchased.

No, but you can notify the person in charge of the list that the product has been purchased so that it can be removed from the list.

Our online store only allows purchases within Canada. However, you can send gifts from another country, as our site allows you to enter different billing and shipping addresses. You will not have the option to select Canada as your country of origin, but you can still enter your full address in the second address line provided.

Please note that some credit card companies block payments if the billing address is not the same as the address on the credit card. If you are having trouble completing the transaction, you can reach us by phone at: 001 418-651-2828 ext. 1.

Yes, simply indicate the message to be included in the shipment in the Leave us a comment about your order section of the order at checkout.

We do not offer gift wrapping for online orders, secure shipping is a priority for our team.

Yes, the usual return policy applies for returns or exchanges of a product received as a gift. In the case of a refund, it will be done on a gift card.

Yes, you can request one in the Leave us a comment about your order section of the order.

We invite you to write to us at [email protected] or call us during business hours at 418-651-2828 ext. 1

The products listed on our website represent the inventory of our distribution center as well as our boutique. You can click on "check availability" to see our boutique inventory.

However, during promotional or high-traffic periods, boutique inventory may be withdrawn from the online store.

We can add you to our customer book and notify you as soon as the desired product arrives in store. Simply leave us a phone number where you can reach us by contacting us by email at [email protected] or by phone at 418-651-2828.

Items that are no longer available in inventory are automatically removed from the online store. They are therefore not available for a while. However, you can contact us by phone to register to our client book and be contacted when the items are available again.

Yes, to do this you must first login to your account on our online store. Then, go to the section "My Gift Registries" in the left menu of your account or in the footer of our online store.

If you want personalized support for the creation of your gift registry, make an appointment with us in store or by phone during our opening hours.

Products that are excluded from our promotions are brands where the manufacturer doesn't give us permission to put their products on sale. These exclusions are applicable to all distributors, so no shop is entitled to issue discounts on these brands. The excluded brands are as follows:

4moms, Arico, Babybjörn, Babyzen, Birdz, Bouton Jaune, Britax, Bugaboo, Bumbleride, C&C gift cards and gift boxes, Charlie Crane, Clek, Connetix, Cybex, Diono, Émoi Émoi, Evenflo, Guzzie+Guss, Jaymar BB, Jellycat, Kickers, Le Toy Van, Love to dream, Maileg, Maxi-Cosi, Medela, Moonie, Moulin Roty, Native, Noppies, Nuna, Olang, Olli Ella, Peg Perego, Petit Coulou, Quincy Mae, Salus, Scoot & Ride, Silver Cross, Stokke, Stonz, Thule, Uppababy, Veer, Vilac and Wild & Soft brands.

The expert team at Charlotte et Charlie does not install car seats, but is happy to try them out in your car, by appointment during the week. This way, you're sure to get the best possible car seat for your vehicle.

Please refer to the "specifications" section of the product page on our online store to find out the specific lifetime of your car seat.

Due to high traffic, we will not accept returns and exchanges during these periods.

For any gift purchased after November 7^th, you have until January 6^th to return an item and obtain an exchange or a store credit. Regular policies apply to any purchase made before this date. Once you receive your order, you always have 14 days to get a refund and 30 days for an exchange/credit. The following items are designated final sale: clearance items, baby carriers, breast pumps, hygiene products, car seats and strollers. To be returned, item and packaging/tag must be intact, unopened in their original sellable condition. Shipping charges are not refundable.

You will receive a confirmation email as soon as your order has left our distribution center. Also check your spam emails, sometimes these emails get lodged among them.

If so, add us to your safe e-mail list to ensure you receive our communications.

On a regular basis, we are happy to accept requests for changes to orders. However, during very busy periods it is unfortunately impossible for us to accept them. Thank you for your understanding.

Yes. It is possible to have your order delivered to an address different from your home. To do this, simply enter the desired delivery address in the "shipping address" section. Note that orders with different delivery and billing addresses may be subject to certain checks.

No, it's currently impossible to offer a faster delivery time. However, we invite you to choose the "pick up in store" option when you buy online. Your order can be ready to be picked up in store 3 to 4 days after your purchase. An email confirmation will be sent to you as soon as your order is ready to be picked up.