Shipping is free for all orders of 75$ or more (before taxes) for Quebec* and Ontario. Some oversized items or furniture may however be delivered at an additional cost.

For these same provinces, shipping costs are 9,99$ for any order of less than 75$ (before taxes). A confirmation email with tracking number will be sent to you when your order is shipped.

For Western Canada, which includes the provinces of British Columbia and Alberta, shipping costs are 14,99$ on orders less than 99$. Shipping is free on orders of 99$ and more.

For remote areas, shipping costs are 19,99$ on orders less than 199$. Shipping is free on orders of 199$ and more. The remote areas are: Prince Edward Island, Magdalen Islands, Anticosti Island, New Brunswick, Nova Scotia, Newfoundland and Labrador, Manitoba, Saskatchewan, Yukon, Northwest Territories, Nunavut and Nunavik.

We reserve the right to apply additional delivery charges for certain remote areas as well as for deliveries of packages with non-standard dimensions or weight. You will be contacted by a member of our team if additional charges apply.

*Please note that for certain remote regions such as northern Quebec, additional charges may apply.

Yes. It is possible to have your order delivered to an address different from your home. To do this, simply enter the desired delivery address in the "shipping address" section. Note that orders with different delivery and billing addresses may be subject to certain checks.

No, it's currently impossible to offer a faster delivery time. However, we invite you to choose the "pick up in store" option when you buy online. Your order can be ready to be picked up in store the day after your purchase. An email confirmation will be sent to you as soon as your order is ready to be picked up.

No. For the moment, it's impossible to make multiple deliveries to different addresses for the same order. The easiest way is to make multiple orders.

On your bill, the GST (5%) is calculated automatically and the QST (9.975%) appears once your postal code is entered. This is why the amount increases once the billing address is entered.

For furniture submissions, we suggest that you write to our sales team at i[email protected] or call in store at (418) 651-2828 #1.

Some clothes, shoes, life jackets and footmuffs may display different prices depending on the size chosen.

Prices are generally the same online and in store, but may vary depending on products or sales period.

Yes, simply select "Carte-cadeau Charlotte et Charlie" as the method of payment when checking out.

Yes. To use rewards on an online purchase, you must log into your account by clicking on the ''Log In'' or ''My Account'' tab. Subsequently, you will see the rewards to which you are entitled directly in the basket. You must therefore click on the reward you want to use for your purchase. You can use one reward per transaction.

Concerning a damaged order, you can communicate with us at the following address: [email protected]. Please provide a photo of the damaged product in question and a description of the damage.

For incomplete orders, please contact our customer service department at (418) 651-2828 ext. 111. We will be happy to follow up with you as soon as possible.

Depending on the status of your order and the traffic on the online store, it's possible that we are not able to make a modification on a pending order. If your order is awaiting shipment, we invite you to contact our team to validate if a modification is possible. No changes can be accepted once the order has been shipped.

It's possible to request a change of delivery address the day of your order by contacting our web team at 418-651-2828 ext. 111. Note that orders with different delivery and billing addresses can be subject to certain checks.

For any item offered under warranty, please register your product via the company's website. Then you will be able to contact the customer service department of the company directly to follow up on the defect in question.

For other items, please contact us at [email protected] with photos of the breakage or defect so we can follow up with you as soon as possible.

Gift cards are final sales.

You can get a refund in store for an item that has been purchased online. However, as indicated in our exchange and refund policy, items on sale, baby carriers, hygiene products, breast pumps, car seats and strollers are final sales. It will take a few days before the refund is displayed on the credit card used in the online transaction.

The forwarding fees for exchanges or returns on order online are the responsibility of Charlotte & Charlie in the case of broken or defective items. The return shipping costs are the responsibility of the customer for any other return, exchange on online order or error when entering the shipping address.

During these promotions, the discount equivalent to 13.02% is adjusted at checkout or when online payment with discount code, the legal taxes are still added to the invoice. The calculation is as follows: an item at 100 $ + taxes = 114.98 $ ---> 100 $ - 13.02% = 86.98 $ ---> 86.98 $ + taxes = 100,00 $

These promotions are decided by the manufacturers who allow a given discount on their products during a given time.

We offer you a 10% discount on your purchases under presentation of the APJQ card (Association of Parents of Twins and more of Quebec region) or proof of identity of the twins (ultrasound, insurance card, presence of twins in store).

Once the proof is saved in your file, you get the discount on your transactions in store or by phone (not available on the online store). This discount is valid for the parents only on regular priced products and cannot be issued on our exclusions or combined with another promotion.

The online and in-store discounts may differ depending on products and sales periods.

For products of 100$ and more, we match the promotions and discounts made by our competitors upon presentation of proof (circular cut, poster photography, screenshot on social media, etc.)

Valid only on Quebec physical stores and on products and colors available in our inventory. The discount can however be issued on car seats and strollers in special order. We will not adjust prices on the protected trademarks Bugaboo, Dutailier, Natart, Stokke and Uppababy.

Exclusions from our promotions are trademarks on which manufacturers don't allow us to issue discounts. These brands are: 

4moms, Arico, Babybjörn, Baby Brezza, Babyzen, Birdz, Bouton Jaune, Britax, Bugaboo, Bumbleride, C&C gift cards and gift boxes, Charlie Crane, Clek, Connetix, Cybex, Diono, Evenflo, Grimm’s, Guzzie+Guss, Happymess, Jellycat, Kickers, Londji, Love to dream, Maileg, Maxi-Cosi, Medela, Monte, Moulin Roty, Natart, Native, Noppies, Nuna, Olang, Olli Ella, Organic Zoo, Peg Perego, Petit Coulou, Quincy Mae, Salus, Silver Cross, Stokke, Thule, Uppababy, Valco, Veer, Vilac and Waytoplay

The promotions are applicable on products in stock and at regular price.

On the home page of our website, go to the Gift registry section in the header at the right of our logo. You will find all the gift registry options on this page.

You will be able to find a gift registry by searching for the registrant's full name (First Name Last Name) in the Search for a registry section. Find the section by clicking here.

By making your list settings public and giving the first and last name associated with your account to the people you want to share your list with.

Your family and friends will then be able to use these in our gift registry search tool, by clicking here.

Yes, you need to copy the direct link of your gift registry and send it to your family and friends. You will find this link in the section, My Gift Registries, click on wanted gift registry and then, click on Details tab.

Make sure that the list is public and that you enter the first AND last name of the list holder.

The products are out of stock, they will reappear when they are back in stock.

The order will be delivered to the shipping address you enter at checkout. If you want to send it to the registrant's home, you will need to know their shipping address.

Your own address should be put in the billing address and the list holder's address should be put in the shipping address.

In the gift registry in question, you will see a quantity added in the Qty Purchased column when the product has been purchased.

No, but you can mention it to the store representative who will remove it for you.

Our online store only allows purchases within Canada. However, you can send gifts from another country, as our site allows you to enter different billing and shipping addresses. You will not have the option to select Canada as your country of origin, but you can still enter your full address in the second address line provided.

Please note that some credit card companies block payments if the billing address is not the same as the address on the credit card. If you are having trouble completing the transaction, you can reach us by phone at: 001 418-651-2828 ext. 1.

Yes, simply indicate the message to be included in the shipment in the Note section of the order at checkout.

We do not offer gift wrapping for online orders, secure shipping is a priority for our team.

Yes, the usual return policy applies for returns or exchanges of a product received as a gift. In the case of a refund, it will be done on a gift card.

Yes, you can request one in the Note section of the order.

We invite you to call in store at (418) 651-2828 to speak to one of our advisors who will be well informed and will guide you in your purchases.

The products listed on our website represent the inventory of our rue du Marais store.

It's also possible for us to offer you a free layaway of the product you want for a period of 48 hours, so you can come pick it up at our store.

We can add you to our customer book and notify you as soon as the desired product arrives in store. Simply leave us a phone number where you can reach us by contacting us by email at [email protected] or by phone at 418-651-2828.

Items that are no longer available in inventory are automatically removed from the online store. They are therefore not available for a while. However, you can contact us by phone to register to our client book and be contacted when the items are available again.

Yes, to do this you must first login to your account on our online store. Then, go to the section "My Gift Registries" in the left menu of your account or in the footer of our online store.

If you want personalized support for the creation of your gift registry, make an appointment with us in store or by phone during our opening hours.

Products that are excluded from our promotions are brands where the manufacturer doesn't give us permission to put their products on sale. These exclusions are applicable to all distributors, so no shop is entitled to issue discounts on these brands. The excluded brands are as follows:

4moms, Arico, Babybjörn, Baby Brezza, Babyzen, Birdz, Bouton Jaune, Britax, Bugaboo, Bumbleride, Charlie Crane, C&C gift cards and gift boxes, Clek, Connetix, Cybex, Diono, Evenflo, Grimm’s, Guzzie+Guss, Happymess, Jellycat, Kickers, Londji, Love to dream, Maileg, Maxi-Cosi, Medela, Monte, Moulin Roty, Natart, Native, Noppies, Nuna, Olang, Olli Ella, Organic Zoo, Peg Perego, Petit Coulou, Quincy Mae, Silver Cross, Salus, Stokke, Thule, Uppababy, Valco, Veer, Vilac and Waytoplay

The expert team of Charlotte and Charlie doesn't proceed to the installation of car seats but is pleased, by appointment on weekdays, to carry out the verification of car seats and this by a CAA certified adviser.

Each car seat consult in store is accompanied by a fitting of the seats considered before the purchase. In this way, you are certain to get the best seat possible, being adapted to your vehicle.

Due to high traffic, we will not accept returns and exchanges during these periods.

For any gift purchased after November 7^th, you have until January 6^th to return an item and obtain an exchange or a store credit. Regular policies apply to any purchase made before this date. Once you receive your order, you always have 14 days to get a refund and 30 days for an exchange/credit. The following items are designated final sale: clearance items, baby carriers, breast pumps, hygiene products, car seats and strollers. To be returned, item and packaging/tag must be intact, unopened in their original sellable condition. Shipping charges are not refundable.

You will receive a confirmation email as soon as your order has left the store. Sometimes these emails get lodged among spam emails.

On a regular basis, we are happy to accept requests for changes to orders. However, during very busy periods it is unfortunately impossible for us to accept them. Thank you for your understanding.

Yes. It is possible to have your order delivered to an address different from your home. To do this, simply enter the desired delivery address in the "shipping address" section. Note that orders with different delivery and billing addresses may be subject to certain checks.

No, it's currently impossible to offer a faster delivery time. However, we invite you to choose the "pick up in store" option when you buy online. Your order can be ready to be picked up in store the day after your purchase. An email confirmation will be sent to you as soon as your order is ready to be picked up.

As requested by the provincial government, our physical stores will be closed indefinitely.

Yes. Following the government announcements of March 31, 2021 businesses operating online have had the green light to continue to respond to their customers. Therefore, online orders and delivery thereof continue as normal. The preparation of orders is established according to their order of entry in our online store.

Rest assured that all necessary hygienic precautions are taken when preparing your order. However, delivery times may be a little longer during this period.

Safe pick-up in store is offered. You must wait to receive the e-mail advising you that your order is ready to be picked up. Once you have received this email, go to the 1751 rue du Marais store from Monday to Sunday 9:30 am to 4 pm and follow the instructions displayed. The procedure is also set out in the confirmation email you will receive.

Our customer service team is hard at work to continue to respond to you as effectively as possible. Despite the circumstances, customer service remains, more than ever, our top priority!

We invite you to write to us at [email protected], this is the most efficient way to get a follow-up from us. Please note that due to the higher volume of emails than usual and because we are working with a small staff, response times may be a bit longer than usual. Rest assured that each person will be answered with the utmost care.

You can also contact us at 418-651-2828 ext 4. Someone will be available to answer your calls Monday to Friday from 9 am to 3 pm.

Any product purchased at regular price from March 20, 2021 will have the refund period extended by 14 days from the moment the store reopens.

A return by mail for a refund is also possible. For a return to be accepted, the product must have been purchased at the regular price, must still be intact and be in its original packaging (unopened). The labels should always be on it.

Items that smell or bear traces (hair, dust) will not be accepted. Baby carriers, car seats and strollers are final sales.

Any product purchased from March 3, 2021 will have the exchange period extended by 30 days from the moment the store reopens.

To be returned, the product must have been purchased at regular price, must still be intact in its original packaging (unopened) and the labels must be on it.

Items that smell or bear traces (hair, dust) will not be accepted. Baby carriers, car seats and strollers are final sales.

We accept special orders for a selection of items (furniture, strollers and car seats). However, this is not possible for smaller items (toys, soft toys, clothes, etc.).

However, we continue to have daily arrivals! You can always ask to be notified when the desired product is returned to inventory by indicating it to us by email at [email protected]. We will be happy to communicate with you when the time comes!